Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the services, programs, coaching, products, and digital content provided by FitMom Club (“FitMom”, “we”, “our”, or “us”). By registering, purchasing a program, or using any FitMom service, you agree to be bound by these Terms.
FitMom does not provide medical advice. All fitness, nutrition, or wellness information is for general guidance only. You should seek professional medical approval before beginning any exercise or nutrition program.
2. Services Provided
FitMom offers digital fitness and nutrition services, including:
- Training videos
- Training guides
- Online coaching
- Diet plans
- E‑books
- Personalized fitness and nutrition programs
3. Account Creation
You must provide accurate, complete, and current information when creating your account. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
4. Medical Disclaimer and User Responsibility
By participating in the Fitmom Club virtual health and wellness program including any exercise sessions, meal plans, nutritional guidance, or general lifestyle recommendations you acknowledge and agree that your participation is voluntary.
You understand that all physical activity and dietary changes involve inherent risks, and you accept full responsibility for your own health and wellbeing.
You agree that it is your responsibility to consult with a qualified healthcare professional prior to beginning any new fitness, nutrition, or wellness program.
By enrolling in and participating in the Fitmom Club program, you understand and accept that any injuries, illnesses, or health-related issues that may occur during or after participation are solely your responsibility.
This program provides general prenatal fitness and physiotherapy-guided exercises. Participants must obtain doctor’s approval before joining. Stop immediately and consult your gynecologist if you feel pain, dizziness, bleeding, or any unusual symptoms.
To the fullest extent permitted by law, Fitmom Club and its coaches, employees, contractors, and affiliates shall not be held liable for any medical conditions, injuries, adverse reactions, or other outcomes that may arise from following the exercises, diet plans, advice, or recommendations provided through the program.
Fitmom Club is committed to maintaining an inclusive and respectful environment. Fitmom Club does not make modifications, decisions, or distinctions based on caste, religion, race, cultural background, gender, or any other discriminatory criteria
5. Program Plans
FitMom may offer different plan durations, billing cycles, and features. By enrolling in a plan, you agree to the terms applicable to that plan.
Note:
A. No one‑on‑one or personal live coaching sessions are provided unless explicitly stated.
B. Trainer availability may vary. Trainer assignments may change due to scheduling or operational reasons, but we ensure smooth transitions.
6. Coach Swap Requests
You may request a coach change under valid circumstances, including:
- Change in fitness or nutrition goals
- Assigned coach leaving the organization.
Frequent swaps may be discouraged to maintain progress and coaching consistency.
7. Camera On Requirement
Clients must keep their camera ON during all live sessions for safety, form correction, and session validation.
8. Fees and Payments
All fees for FitMom services are displayed prior to enrollment. Once purchased, programs cannot be canceled. All sales are final.
9. No Refund Policy
FitMom does not provide refunds for any reason except where explicitly allowed under Section 9.
10. Refund Exceptions for Medical Emergencies
Refund requests may be considered for serious medical conditions that prevent continuation of the program. Valid medical documentation must be provided.
Refund review may take 10–15 days. If approved, refunds may take 3–5 business days to reflect in your bank account. FitMom may deny a refund and offer alternative solutions.
11. Program Pause
Life events may require a temporary pause of your program. You may request a pause by emailing care@vmax.fit or care@fitmomclub.co.
Pause eligibility by program:
- 1 Month – 0 days
- 3 Months – 14 days
- 6 Months – 28 days
- 9 Months – 42 days
- 12 Months – 56 days
Pause days may be used once or twice at your preference.
Long‑duration pause requests may be granted for
A. Pregnancy (if not upgrading to prenatal program)
B. Depression or mental health challenges
C. Physical injury
D. Family emergency
E. Serious medical conditions
All cases may require updated medical reports before approval.
All medical conditions, for exceptions, must be supported with appropriate medical documentation (such as scans, X-rays, prescriptions, or written reports ,issued by a registered and licensed medical professional. All such documents submitted by participants will be reviewed and screened by the Fitmom Club team of qualified experts to determine eligibility, appropriate modifications, and participation suitability. Fitmom Club reserves the sole and final discretion in deciding whether a participant may continue, modify, or discontinue the program based on the medical information provided.
12. Client Conduct Policy
Fitmom Club maintains a strict zero-tolerance policy for any form of harassment, abuse, discrimination, or disrespectful behavior. All participants, staff, and community members are expected to engage with each other in a professional, courteous, and respectful manner at all times.
Any behavior that includes, but is not limited to, verbal abuse, intimidation, harassment, discriminatory remarks, inappropriate comments, or misconduct toward Fitmom Club staff or other participants will result in immediate action, which may include suspension or permanent removal from the program without refund.
Fitmom Club reserves the right to take any measures necessary to ensure a safe, inclusive, and respectful environment for all.
Abusive behavior includes:
- Verbal abuse or disrespect
- Harassment or threats
- Discriminatory remarks
- Bullying
- Manipulative or harmful conduct
Consequences may include:
- Warning
- Program suspension or termination
- Blocking access to coaches or services
- Permanent ban from the platform
13. No Sunday Calls
There are no onboarding or review calls on Sundays and National holidays.
14. License to Use Content
When you purchase a program, FitMom grants you a limited, non‑exclusive, non‑transferable license to:
- Stream videos
- Download e‑books
- Access personalized plans
You may not share, distribute, reproduce, or repurpose any FitMom content.
15. Submission of Progress Photos
By submitting progress or transformation photos, you grant FitMom a perpetual, worldwide, royalty‑free license to use, display, store, and share the images for marketing or business purposes.
16. Availability of Services
FitMom aims to provide a high‑quality experience but does not guarantee uninterrupted access or error‑free service.
17. Personal Responsibility and Safety
You are responsible for exercising personal judgment regarding any fitness or nutrition guidance provided. Programs depend on the information you provide and may not suit all circumstances, including pregnancy or medical conditions. Consult a medical professional when needed.
18. Expected Results
Results vary by individual. FitMom does not guarantee specific outcomes.
19. Data Protection and Communication
All personal data is handled according to our Privacy Policy. By enrolling, you consent to receiving communications from FitMom via email, SMS, WhatsApp, OBD, and other communication channels.
20. International Use
If you are residing outside India, you must comply with local laws and regulations relevant to your location.
21. Minors
Minors may enroll only with a valid No‑Objection Certificate from a parent or guardian. All Terms apply equally to minors.
22. Obligations for Updates
You are responsible for sending daily meal and weight updates and weekly physique updates. FitMom may follow up but is not liable if you fail to provide updates.
23. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Coimbatore, Tamil Nadu.
24. Changes to the Terms
FitMom may revise these Terms and Conditions periodically. Any changes will take effect once they are posted on this website. By continuing to access or use the program after updates are posted, you agree to be bound by the revised Terms and Conditions.
